| Missing, wrong or incomplete orders |
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On very rare occasions a problem may occur with the delivery of a package. If for some reason you do not receive your order within the shipping time stated, please notify us at
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and we will make sure any problem is taken care of immediately.
If an item is missing from your order, please contact our Customer Service Department at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will re-ship the missing item as soon as possible, free of charge. If we shipped the incorrect item to you, please let us know at once at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it so we can arrange for return of the item and its replacement. Returns should be posted to: iconnectdirect Returns Department 16 Stonegate Bancroft Milton Keynes MK13 0PX UK |
